Last Updated: January 2025
22 Cleaning Service ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when:
- Booking our cleaning services
- Contacting us via phone, WhatsApp, or email
- Filling out contact forms on our website
- Subscribing to our newsletter
This information may include:
- Name
- Phone number
- Email address
- Home or business address
- Service preferences
- Payment information
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent
- Referring website
How We Use Your Information
We use collected information to:
- Provide and manage our cleaning services
- Process bookings and payments
- Communicate about appointments and services
- Send promotional materials (with your consent)
- Improve our services and website
- Respond to inquiries and support requests
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share information with:
- Service providers: Companies that help us operate (payment processors, scheduling systems)
- Our cleaning staff: Necessary service details to perform cleaning
- Legal requirements: When required by law or to protect our rights
Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We strive to use commercially acceptable means to protect your data.
Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device. You can choose to disable cookies through your browser settings, though this may affect website functionality.
Your Rights
Under Malaysian data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Withdraw consent for data processing
- Request deletion of your data
To exercise these rights, contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- 22 Cleaning Service
- Kepong, Kuala Lumpur, Malaysia
- Phone: 016-254 2022
- WhatsApp: +60 16-254 2022